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      Granicus

      Engaged Employer

      Granicus reviews

      The Fast Food of Government transparency - Sr. Technical Support Specialist Granicus Employee Review

      1.0
      Apr 9, 2025
      Sr. technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - experience with CSMs - experience with office - flexibility

      Cons

      -constantly shifting leadership - lack of professional development - lack of focus on product stabilization - lack of focus on quality customer support

      avatar
      Granicus Response
      1y
      Thank you for the ways you’ve contributed to Granicus and for sharing feedback. We appreciate team members like yourself and at all levels who have and continue to bring both expertise and a passion for what we do and who we serve. We are grateful for governments, both large and small, that partner with us to provide better outcomes for constituents that truly make a difference. We believe in the power of impactful customer experiences and look forward to continuing to elevate this great work.

      Explore other reviews about Granicus

      5.0
      Sep 23, 2025
      Sr operations specialist - business systems
      Recommend
      CEO approval
      Business Outlook

      Pros

      I genuinely loved working at Granicus, and would go back if offered a position. I loved working alongside my boss, and the leadership team above him as they all encouraged & enabled me freedom to grow and upskill by taking on diverse projects with autonomy. -Cross-Functional collaboration always supportive -Encouraging team members, who always take the opportunity to educate -Great leadership team across most functions at the VP & Director level (this is where I have experience)

      Cons

      -Acquisition integration has been historically rocky at times, but, I think through experience the organization will seek to do better by existing employees at both companies.

      2
      avatar
      Granicus Response
      8mo
      Thank you for your thoughtful review and for highlighting the positive aspects of your experience at Granicus. We’re glad to hear you felt supported by leadership and empowered to grow through cross-functional collaboration and different projects. Your feedback on acquisition integration is noted and remains a key focus area as we refine our best practices. Integrating teams, workflows, processes, culture, operations, and more is a big undertaking that could not be possible without our team coming together and working through the opportunities and challenges of transformation. We also value your advice on retaining top talent and institutional knowledge. We’re always glad to reconnect with former team members, and many have returned to Granicus to continue growing their careers. If you’re interested, we encourage you to reach out to our Recruiting team to explore current opportunities.
      2.0
      Jun 9, 2026
      Midmarket account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing local government clients, flexible work (remote), great teammates

      Cons

      Toxic leadership from managers up to the c-suite, no product innovation, comp plan gets worse every year. Base salary is offensive

      2
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