Pros
Free gym, good people, reasonable-ish commute, corporate experience. Quarterly bonuses were a decent perk as well, but you don’t receive that for at least six months especially if you started off as a temp, which most everyone does unless you know a higher up.
Cons
In short, this job sucks the life out of you. There’s overall low morale among employees and bare minimum benefits. The standard operating procedures changes constantly, and there isn’t a constant procedure for anything. If you do something wrong, you get put down by the internal departments instead of them attempting to help you. There’s no work/life balance, you get 16 PTO days for vacation, snow days, sick days, and personal days. If you leave early, you need to use your PTO. Some departments will let you make up the hours, but it’s hard to do so when it’s such a miserable environment. The company doesn’t care if the customers are being ripped off as long as they make a dollar towards their billion in revenue. I was told if the customer was overcharged, then to not do anything until they notice and avoid a credit, which would inevitably would turn to a horrible relationship with your customer which affects your bonus. I can go on about the strict 8-5 work day with a 12-1 standard lunch and the stampede rushing out of the building at 5, but other reviews have explained that very well. In sum, if you enjoy not having a soul, micromanagement, and make your life about telecom, then this is the place for you. I will mention briefly that others in the department have had different experiences depending on the team you end up in, I was just dealt a bad hand. Just go to sales, it’ll be a better experience.