Ticks all the boxes - Customer Experience Granola Employee Review

5.0
Jun 25, 2025
Recommend
CEO approval
Business Outlook

Pros

When I was job-hunting, there were a few things that were really important to me, and Granola is great for all of them: - Product: users absolutely love the product, and for good reason - it's simple but really effective. Everyone here cares a great deal about product quality and exploring what more we can do. If you're interested in exploring AI use-cases, this is definitely the place for you - Culture: there's a strong encouragement to just get stuck in and try things. The company is still pretty small so there's plenty of opportunities to work on things that can make a difference. As someone in a customer-facing role, I wouldn't usually get the chance to write a press release, build internal tools, or fix bugs in the main app - but those are all things I've done in my first few months at Granola. - People: when I first started, everyone was super welcoming, despite being very busy. We all have lunch together every day and it feels like a tight-knit team. - Office: it's so refreshing to find a company that prioritises in-person work - and the office is a fantastic environment to work in. It's a really beautiful space with lots of natural light and plants, so it's genuinely great to be there every day. There's flexibility to work from home or abroad ad-hoc, but for the most part we're all in person because we want to be.

Cons

Standard for any startup at this stage: there's a lot to do, things can change very quickly. If you're anything like me, this isn't a downside, but I understand it's not for everyone.

Explore other reviews about Granola

5.0
Jul 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Joined a few months ago as an engineer and it's the best working environment I've had. A few things stand out. First, it's the most autonomous place I've worked - you're trusted to decide how to approach a problem, not just handed a spec, and you get real ownership fast: within days I was scoping and driving meaningful infrastructure work, not onboarding tickets. Second, technical disagreements get resolved on the merits. Senior people will push back hard on your proposals, but they'll also change their minds when the evidence supports it, and being newer doesn't discount your argument. Third, leadership takes a genuine interest in people's development, not just their output. There's a strong culture of measuring before building and being honest about what you actually know versus what you're assuming, which sounds obvious but is rare in practice. Lastly, the product is genuinely good, which matters more than people admit - it's motivating to work on something you'd use anyway, and every user call starting with people gushing about using it is always great (but comes with its own challenges about digging for difficulty!)

Cons

It's a startup, so ambiguity comes with the territory. You're often defining the problem, not just solving it - energizing if that's your thing, stressful if you want clear specs. The pace is real.

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing product, amazing culture, great people

Cons

None that I can think of

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