6y
Thank you for your feedback, I am extremely proud of the team we have built and appreciate your positive recognition of our CTO and the development team. I appreciate you sharing your experience with us and your feedback has given me some points for reflection. It would be great to have a call or meet for coffee to further explore your experience and go a bit deeper into the feedback you have provided so that we can learn and improve. Please let me know if you are open to this. In response to the points raised in your review, I've gathered some thoughts. It's long, but has felt valuable to me as a chance to reflect: It is unfortunate that you had an unsatisfactory experience working with us. As a CEO building a design and technology led startup, there is a lot to learn & do in a very short period of time. You have raised valid points in our company communication challenges, and we appreciate hearing your perspective on what we can improve within that. As our team grew one of the key hires we have made has been in the talent department with a new talent lead. This will help improve the overall company communication and onboarding experience.The startup environment we have cultivated is a very self-driven one: we do our best to bring in talent from all skill levels, who are ready to work hard and adapt to the current stage of growth we are at. One of the key benefits of working at early stage startups is the potential for uncapped growth and learning, and a key part of our culture is to encourage employees to take ownership and accelerate their professional growth and experience through the challenges presented. We don't believe in the distinction of juniors vs. seniors just by years of experience, as we strive to build a meritocratic environment and believe this distinction should be driven by the ability, speed of growth, and future growth potential of individuals. This helps us move fast and maintain our market lead. It is no secret that we ask the best from each member of our team irrespective of seniority or previous work experience and this type of environment isn't suited for everyone. This being said, its important for us that whatever the outcome, everyone feels respected and that they were held against clear expectations. Your feedback and insights based on your experiences has been a valuable input for reflection, so thank you again for taking the time to pull this together. I wish you all the best in your career going forwards. CEO