Pros
Good benefits, opportunities to make extra money with bonuses, etc. There is always free food and treats around from vendors. You may get to go to a fun conference and get wasted for days in a row!
Cons
This is definitely good old boys club. Management is predominantly male, and male coworkers in same job with less experience than me had higher starting salaries. You are expected to go out and drink with clients and vendors all the time, if you don't it is frowned upon. You have to give up a lot of your own social life for this after hours stuff , yes its great to drink and eat for free but it gets old after awhile. Mine was an open office with no cubes, you can hear everyone! I had to get under my desk at times so people could hear me over my loud blabby neighbor. Super weird phone queue system is not even a queue, the receptionists look and see who is at their desk and not on a call and they transfer to them no matter if it's not your client. Other offices constantly transfer to you and you get a horrible connection. You have to deal with whatever client you are handed as a Sales CSR even if the client is not yours and you have no idea what they want. Oh BTW: SUPER CRANKY UNREALISTIC CLIENTS!!! "What you don't have 100 of something that has only been ordered once in the last 10 years??? You need to call the vendor and see if they can make this product for me because it is so old?? I needed it yesterday!!!" If you are contemplating being a CSR find out about the office, their policies and the phone system. You have been forewarned.