Career growth - Customer Service Representative Graybar Employee Review

4.0
Dec 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Within this company skills and attributes are gained through the years working for this company. Product knowledge along with sales techniques have major potential for thriving.

Cons

You need to push yourself through the troubles and learning curve you may encounter. This is a sink or swim industry and if you want to thrive it’s on your drive.

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Graybar Response
6y
Great Feedback! Thank you for taking time out to recognize both Pros and Cons of working here at Graybar.

Explore other reviews about Graybar

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of experience, hands on learning

Cons

Lack of compensation ( money-wise)

3.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

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