COVID 19 - Customer Service Representative Graybar Employee Review

1.0
Mar 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Training and family like atmosphere at the branch level

Cons

Update April 3 We learned that other branches have taken to splitting up the inside sales workforce into two teams and do shift work to help slow the spread however Calgary is not allowed to follow this practice, two customers ignored signage upfront and forced their way into the store, management advised that if this happened we would have to close and sanitize however nothing ever happend in regards to the customers entering. I still feel the company is failing to recognize the threat to the front facing workers and need to do more. Update march 26 Company has allowed all outside sales people work from home while inside have to work at the branch, the company has limited people coming into the branches but were still having to help customers outside of the building and take payments for orders which violate social distancing procedures. We have a sewage back up as well so no bathrooms. The Company has decided to put product ahead of employees wellbeing, the CSR's have to risk their health while the CEO and other managers get to work from home or hold up in an office behind a closed door. The CEO seems very unconcerned for his employees wellbeing. I really do love working here but the steps being taken are not effective.

Explore other reviews about Graybar

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong department leadership in current role

Cons

Many senior team members with decades of stored brain knowledge that is hard to share

3.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

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