District has ruined morale - Customer Service Representative (CSR) Graybar Employee Review

2.0
Nov 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Surrounded by genuine colleagues Employee Ownership

Cons

- Ever since the DVP retired a few years ago, District had been very toxic and harmful to branch morale. Hopefully the newest DVP actually listens and holds those accountable who are blatantly abusing their role. - Not pandemic friendly. Only specific titles were/are allowed to work remotely which has caused tension for those coming into the office everyday but yet have proven that productivity is just as well if not better at home - Mask policies are not policed due to not asking if employees are vaccinated putting all of us at risk - Employees who do minimal, mediocre work seem to be the ones getting promoted - Stock offering is a joke. CSRs have a hand in every order that comes through and the front line to the customer, yet the shares we are offered are pathetic - No raise for 15 months and now new hires are coming in making just under those who have been there several years

Explore other reviews about Graybar

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong department leadership in current role

Cons

Many senior team members with decades of stored brain knowledge that is hard to share

3.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

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