Worst Company I’ve ever worked for - Customer Service Representative (CSR) II Graybar Employee Review

1.0
Sep 13, 2023
Recommend
CEO approval
Business Outlook

Pros

The only pro was that it was relatively close to my house. The commute wasn’t bad

Cons

No support from supervisors and managers. Little room for growth or improvement in job status. The office life is so tense and stressful. We had individual, specific bathroom break times. There is no positive feedback. Employees are expected to “figure it out” and then reprimanded when they make mistakes. It is quite honestly the most toxic work environment I’ve ever experienced.

Explore other reviews about Graybar

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong department leadership in current role

Cons

Many senior team members with decades of stored brain knowledge that is hard to share

3.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

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