Sales Trainee - Customer Service Representative Graybar Employee Review

2.0
Sep 23, 2015
Recommend
CEO approval
Business Outlook

Pros

The only real pro to working at Graybar is that they train on anything and everything that they do. They start you at the ground floor and have you work through all the different positions.

Cons

The atmosphere is terrible, no one is motivated to work. In my experience the harder you work, the more work you end up having to do for other people. Everyone just pushes work on the new people and continue being miserable. From day one I was told to leave before I get "stuck". This was the worst place I have ever worked. The pay is awful and their only selling point is that you get a full pension if you stay for 30 years. Except they can't promise that because who knows what can happen in 30 years.

Explore other reviews about Graybar

5.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

good people and wonderful training experience

Cons

No cons so far i love it here

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Graybar Response
6mo
Thank you for taking the time to share this feedback. We’re thrilled to hear you’re enjoying the training experience and the team environment. We appreciate you being part of Graybar and are glad to know things are off to a great start. If you’d like to share any additional feedback, please reach out to your local HR team.
3.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

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