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Greenhouse Software

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Greenhouse Software reviews

Cool Place To Work If Your a Fan of Sororitys/Fraternities, and No Opportunity To Grow & Expand. - Customer Success Manager Greenhouse Software Employee Review

1.0
Aug 26, 2018
Customer success manager
Recommend
CEO approval
Business Outlook

Pros

- Everybody that is entry level, or mid are really cool people. - the environment is really chill but productive simultaneously. - office area is very nice, decent snacks.

Cons

- it’s a good ole boys club. The hierarchy of the org chart is a clique of friends who are self serving and dismissive. - there is a disparity in how the offices are managed & treated. The HQ (NYC) is full of privileged, loudmouth, and air headed individuals who wallow in their personal , and selfish desires. The SF office is much more down to earth and a far more inviting space that is overlooked due to its small size ( as compared to the HQ ) and friendly demeanor. - there is a stranglehold on the company by management. If your not acquiescing to their direct and indirect demands regarding personality or culture fit, you will be scolded and made out to be a cancer. - entry level and mid level employees shoulder about 90% of the work, while management schedules parties, camping trips, & their next leisure expenses for themselves. - communication with upper management is toxic. They have an archive of scripted lines, questions, and answers that they utilize to keep employees in line. - no diversity whatsoever. The CEO had a presentation about the different ethnicities & their percentages within the company. In 2017, the numbers looked more like 80 % white, 10 % Asian, 8 % middle eastern, 2% minority. Going into 2018, the CEO provided these numbers to illustrate a shift in diversity; 78% white, 11% Asian, 9 % middle eastern, and still 2% minority. Major shift as you can see. - their are individuals within the company that have been known to be cancerous and extremely hard to work with, yet their in management, so when issues with management is brought to the attention of other management, they overlook it or get rid of you to keep up the status quo. - depending on the team you work on , there can be a lot of gossip, tug o wars, or shady characters. Instead of speaking with one another about their differences and how to tackle them to move forward, they internalize it and wait for the right time to call you out or go to management to attempt to get you fired. It’s a systemic thing starting from the management at HQ trickling down to everyone under them.

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Greenhouse Software Response
7y
First off, I'm sorry that you had such a negative experience here at Greenhouse. We try to provide a positive experience for everyone and help people to do their best work, in an open and collaborative environment. I think we do a pretty good job of it but obviously no one's perfect and clearly your experience here was not representative of that. I would invite you to discuss these topics directly with either me, or the People Team. As you can imagine we'd be very distressed to see this type of experience become more widespread and we’d be eager to hear from you (or any current or former employees experiencing something similar). Anything we can learn from you about how this happened would help. In any event I hope that since you've moved on, you've managed to find a workplace where you feel happier. For anyone reading the review, I did think it was important to note for the record that the diversity numbers it cites are not accurate. We did in fact report diversity numbers to the company, but they are different than those the author cites, nor are the categories listed above the categories we use.

Explore other reviews about Greenhouse Software

5.0
Dec 19, 2025
Account manager
Recommend
CEO approval
Business Outlook

Pros

The culture is unmatched and the leadership at Greenhouse truly cares about its employees. It’s refreshing to work with a customer base that enjoys our product. I really believe in the direction of the company and the improvements that we’re making to the product. Everyone I work with is awesome and I’m incredibly happy here.

Cons

I think the comp plan needs to be reevaluated. There’s a lot that is out of your control, and it isn’t setup in such a way that you can blow out your numbers and really overachieve your OTE. I think it was setup for a time when the company was a lot smaller, and the AMs had very large books of business. My only real gripe with Greenhouse is that we are paid commission quarterly instead of monthly, but I enjoy the company so much that I can overlook it.

1
2.0
Jul 7, 2026
Customer success
Recommend
CEO approval
Business Outlook

Pros

Great fringe benefits and good at hiring kind, helpful individuals

Cons

1. Culture changed very significantly during my time there, becoming more cutthroat and less aligned with why I joined in the first place. In a way, I felt pushed out and like I had to leave as a result. 2. Macroeconomic and industry shifts resulted in job instability and cycling layoffs as mentioned in other reviews. 3. Some senior leaders started as entry-level employees, and while that career growth is nice to see, not only does it no longer feel possible at Greenhouse, but that those same employees are increasingly ill-equipped to navigate the challenges that the business is experiencing given their lack of exposure. This was especially clear to me in CS and Product. At the same time, turnover at lower levels was very high during my time there, even with great employees, but never much acknowledgment of it. 4. Product is falling behind Ashby and other competitors.

1
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