Company going downhill - Customer Success Manager Greenhouse Software Employee Review

Thank you for your candid feedback and for taking the time to share your experience. I'm sorry to hear that your time at Greenhouse Software was marked by such challenging and disappointing experiences. I truly value our commitment to being people-centric and prioritizing Diversity, Equity, and Inclusion initiatives, and it’s disheartening to hear that we have not lived up to these ideals from your perspective. Instances of disrespectful client interactions, especially those involving inappropriate behavior towards people of color, are completely unacceptable. Your feedback will be helpful in driving progress here. Additionally, our Customer Success department has taken steps to support people of color within the team when we've observed some challenging and potentially racially biased customer interactions. These actions have include bringing in an outside consultancy to recommend strategies, update our processes, and provide managerial tools to combat these issues. We also collaborated with our internal DE&I team on these initiatives. We will continue to take such instances seriously and work hard to address them. Regarding the layoffs, I understand the stress and uncertainty that come with such situations. It’s clear we missed something in our staff communications as this was not intended to be secret nor was it. Moving forward, I will strive to communicate more openly and honestly with all employees, especially during significant organizational changes. Your advice on management is well noted. Prioritizing DEI initiatives, ensuring respectful treatment for all employees, transparent communication, and fostering supportive leadership are all critical areas that we need to focus on. I appreciate your feedback and will continue to work towards creating a more inclusive and supportive environment at Greenhouse Software. Thank you again for sharing your thoughts, and I wish you all the best in your future endeavors.