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Greenhouse Software

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Greenhouse Software reviews

Missing the mark - Customer Success Manager Greenhouse Software Employee Review

3.0
Jun 24, 2024
Customer success manager
Recommend
CEO approval
Business Outlook

Pros

Greenhouse has great talent working on the front lines. The company invests in employee resource groups and DE&I year after year, which is appreciated. Culture at lower levels is wonderful and the benefits are strong (ClassPass, 401K Match, etc).

Cons

Greenhouse leadership, with the exception of Dan and Jon, are generally invisible and therefore useless. Directors+ are constantly turf-guarding. Above all else, trust in the organization has gone out of the door because of rolling layoffs and constant budget cuts. Allowing private equity (TPG) to control the company was likely the worst mistake the Executive Leadership team ever made. When I first got here, Greenhouse’s investment in the growth & motivation of its people was felt at every corner. As conditions have worsened, great talent has left the company, layoffs have left many teams deeply understaffed (particularly CS, AM, and Support), and growth opportunities are non-existent.

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Greenhouse Software Response
1y
Hello and thanks for taking the time to share your feedback, I know people value hearing from folks inside the org. I appreciate your perspectives here but respectfully I would disagree with some of your conclusions: - Far from being either invisible or useless, the leaders across Greenhouse are the heart of the company. While I appreciate the personal compliment, remember that I do not write a single line of code, handle a single support ticket, close a single sale, or do any of the myriad things it takes to make this company tick. I'm sorry your experience felt otherwise but I am proud to work with this team. - Yes, like nearly every tech company, as conditions have changed, we have had to adjust (sometimes painfully) but if you are under the impression that TPG has been either the cause of these problems, or the reason we have acted to reduce cost and inefficiency, you are mistaken. As the CEO the buck stops here and while I greatly value the advice and resources of TPG, the decisions are our own. I have been and remain extremely impressed with the response of our teams to the challenges presented by the market. We have a track record of growing revenue every year, with increasing profitability, while also investing in R&D and services to support our customers today and for a long time to come. In some superficial ways it may not feel like the Greenhouse of old, but in those fundamental ways - commitment to the mission, focus on what matters most, and delivering for our customers - we are stronger than ever. Thanks for your feedback and I hope you are able to connect with a workplace that better matches your desires.

Explore other reviews about Greenhouse Software

5.0
Dec 19, 2025
Account manager
Recommend
CEO approval
Business Outlook

Pros

The culture is unmatched and the leadership at Greenhouse truly cares about its employees. It’s refreshing to work with a customer base that enjoys our product. I really believe in the direction of the company and the improvements that we’re making to the product. Everyone I work with is awesome and I’m incredibly happy here.

Cons

I think the comp plan needs to be reevaluated. There’s a lot that is out of your control, and it isn’t setup in such a way that you can blow out your numbers and really overachieve your OTE. I think it was setup for a time when the company was a lot smaller, and the AMs had very large books of business. My only real gripe with Greenhouse is that we are paid commission quarterly instead of monthly, but I enjoy the company so much that I can overlook it.

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2.0
Jul 7, 2026
Customer success
Recommend
CEO approval
Business Outlook

Pros

Great fringe benefits and good at hiring kind, helpful individuals

Cons

1. Culture changed very significantly during my time there, becoming more cutthroat and less aligned with why I joined in the first place. In a way, I felt pushed out and like I had to leave as a result. 2. Macroeconomic and industry shifts resulted in job instability and cycling layoffs as mentioned in other reviews. 3. Some senior leaders started as entry-level employees, and while that career growth is nice to see, not only does it no longer feel possible at Greenhouse, but that those same employees are increasingly ill-equipped to navigate the challenges that the business is experiencing given their lack of exposure. This was especially clear to me in CS and Product. At the same time, turnover at lower levels was very high during my time there, even with great employees, but never much acknowledgment of it. 4. Product is falling behind Ashby and other competitors.

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