Did not live up to the hype - Customer Success Manager Greenhouse Software Employee Review

The culture is unmatched and the leadership at Greenhouse truly cares about its employees. It’s refreshing to work with a customer base that enjoys our product. I really believe in the direction of the company and the improvements that we’re making to the product. Everyone I work with is awesome and I’m incredibly happy here.

I think the comp plan needs to be reevaluated. There’s a lot that is out of your control, and it isn’t setup in such a way that you can blow out your numbers and really overachieve your OTE. I think it was setup for a time when the company was a lot smaller, and the AMs had very large books of business. My only real gripe with Greenhouse is that we are paid commission quarterly instead of monthly, but I enjoy the company so much that I can overlook it.

Great fringe benefits and good at hiring kind, helpful individuals

1. Culture changed very significantly during my time there, becoming more cutthroat and less aligned with why I joined in the first place. In a way, I felt pushed out and like I had to leave as a result. 2. Macroeconomic and industry shifts resulted in job instability and cycling layoffs as mentioned in other reviews. 3. Some senior leaders started as entry-level employees, and while that career growth is nice to see, not only does it no longer feel possible at Greenhouse, but that those same employees are increasingly ill-equipped to navigate the challenges that the business is experiencing given their lack of exposure. This was especially clear to me in CS and Product. At the same time, turnover at lower levels was very high during my time there, even with great employees, but never much acknowledgment of it. 4. Product is falling behind Ashby and other competitors.