Terrible Management - Customer Service Associate Greystar Employee Review

1.0
Jul 30, 2024
Recommend
CEO approval
Business Outlook

Pros

- Only one I can think of is many online courses available for extra training - Opportunities to progress if the manager favours you

Cons

Too many site specific issues to list and how badly the management were dealing with it but here are some. - Fired/let go at probation meeting without any warning or opportunity to explain myself or improve. No specifics given, they took my colleagues taddle takes as fact when they were my equal and all started after me as I was the first CSA for the site, my opinion should have mattered just as much  - Management expect customer service staff to deep clean and maintain coffee machines instead of paying a cleaner to do it - Overbooking move ins, more then staff are equipped to handle, had 25 in 1 day... Couldn't sit down as was busy assiting residents yet was expected to complete all types of admin for future move ins at rhe same time - Nonsense instructions from management that went beyond logic such as being asked to take diving training so we can jump in the pool if someone is drowning, return residents trash to them by knocking on their door asking them to dispose of it and maintaining rental equiptment in TULU rental machine - Appealed to the general manager and to Greystar HR but was met with a tough luck 'nothing we can do' response... One of the worst experience of my professional life, sadly I gave a lot of advice based on my experince which was implemented and had plenty more to give but their loss...

Explore other reviews about Greystar

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Entrepreneurial, friendly people, expansive resources, great benefits, excellent development offerings, meaningful work.

Cons

Constant change, client budgets lead to understaffed buildings, slow to terminate.

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

They pay you well and give good benefits.

Cons

They will work you to the bone, abuse you emotionally, manipulate you, talk down on you, and throw you out the moment you aren’t taking any of it. They work you your normal hours and then 30-50 overtime hours in that same two weeks. They don’t care for their employees well being, only the results they get the client. Even if it’s at the expense of your health, safety, or mental status. Management is like a giant frat and sorority opened a business. You can’t ask for help they’ll retaliate, you can’t ask for relief or they’ll retaliate, you can’t have issues otherwise they’ll retaliate. Do not work here even for the money or benefits, they will work you to death and then prop your corpse up to work more. If you value your personal time, mental health, and over all well being. God forbid you want to leave your building and management doesn’t want you to, ask for a transfer and they will rain down write ups on you. You are owned by the client if you work for this company. Modern day indentured servitude. DO NOT WORK FOR THEM.

See reviews by: Helpful|Rating|Date|All