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Groove Technology Solutions

Engaged Employer

Fast-Paced Environment with Growth Opportunities - Customer Support Groove Technology Solutions Employee Review

5.0
Apr 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Groove is a solid place to be if you like fast-paced work and figuring things out as you go. The team is full of people who genuinely care and aren’t afraid to get in the weeds to get the job done. There’s a lot of change, which can be chaotic at times, but also means there’s always something new to tackle. Leadership is accessible, and if you’ve got good ideas, they are all ears. The work actually matters, we are helping real people stay connected, stay entertained, and have a better experience in their homes or while traveling. If you're the type who doesn’t wait around to be told what to do and likes to make an impact, you’ll probably thrive here.

Cons

Like any growing company, some processes are evolving. This creates a lot of room to contribute and help shape how things work. It helps to be flexible and comfortable with change, since the pace can be fast. Overall, if you’re someone who enjoys building and improving things as you go, it’s a great environment to grow in.

Explore other reviews about Groove Technology Solutions

5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

My favorite thing about Groove is the people! The owner cares about the employee and he makes every effort to show that.

Cons

Instead of accruing paid time off, just have time from the get go.

1.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros: Great place to gain field experience and build your career. Employees also receive $250 in Motivosity bucks for customer 5-star reviews that mention them by name.

Cons

Cons: Technician concerns are brushed off, overtime issues are common, and finishing work early doesn’t mean you can leave without CFO approval. Leadership joked in company meetings about sending underperforming sales staff to work as technicians, and AI-edited photos of technicians dressed as women were shared and mocked publicly in Slack and quarterly meetings.

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