Service advisors are extremely weak - Technician Group 1 Automotive Employee Review

Service advisors are extremely weak, often lacking Mercedes knowledge, causing bad write ups, duplicate concerns, and wasted time. • Corporate forces MPI videos, which means technicians are now doing the advisor’s job of selling the hard parts and repairs adding pressure and taking time away from actual fixing. • Dispatching can be inconsistent or unfair, with better jobs going to certain techs. • Very little appreciation from management, even when you handle complex work. • High expectations with low support — techs are expected to resolve issues regardless of advisor errors. • Work culture is numbers driven, not technician focused, which causes burnout. • Advisors often give incorrect or incomplete information to customers, and techs deal with the fallout. • Poor work life balance during heavy weeks, especially when chasing hours to make up for slow times.