The car business is a job, not a career - Customer Service Manager Group 1 Automotive Employee Review

2.0
Oct 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Stock options are a nice option.

Cons

Low pay. Always work Saturdays. The call center in Houston that makes service appointments will set you up for extreme failure. It’s a bunch of idiots that will tell a client that a vehicle with 120k miles is still under warranty. Learned this from first hand experience with service advisor university, which is a total joke. Really too many to list, work for a private locally owned group if you’re gonna work at a dealership.

Explore other reviews about Group 1 Automotive

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, really smart people, nice location, hybrid schedule, work-life balance

Cons

Workload, not enough people for the job

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Group 1 Automotive Response
5d
Thank you for taking the time to share this, and for five-plus years with us. It means a lot to hear that the benefits, the people, and the flexibility have made this a place worth recommending. Teamwork is at the heart of how we work, and comments like yours reflect the kind of culture we're proud to build together. We hear you on workload and staffing, and we take that feedback seriously as we keep growing. Thank you again for being part of the team.
1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

You learn how to work hard and understand more about vehicles

Cons

No work life balance. This particular location had extreme micromanagement

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