Just okay - Customer Engagement Specialist Group 1 Automotive Employee Review

3.0
Nov 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Generally easy job responsibilities, answer calls and emails, provide customer service, and set appointments for dealerships. Working from home! Opportunities to change roles with the company. Insurance is offered. Possibility of monthly bonus. Possibility of overtime.

Cons

Bonus pay depends HEAVILY on sales people at the dealerships we support; you don't get credit or paid if the dealership cancels appointment (usually due to no inventory or poor credit) or if they fail to notate if customer showed up for appointment. Being micromanaged. Inconsistent information from team leads. Strict policies in order to qualify for bonus. Low hourly pay.

Explore other reviews about Group 1 Automotive

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, really smart people, nice location, hybrid schedule, work-life balance

Cons

Workload, not enough people for the job

avatar
Group 1 Automotive Response
19h
Thank you for taking the time to share this, and for five-plus years with us. It means a lot to hear that the benefits, the people, and the flexibility have made this a place worth recommending. Teamwork is at the heart of how we work, and comments like yours reflect the kind of culture we're proud to build together. We hear you on workload and staffing, and we take that feedback seriously as we keep growing. Thank you again for being part of the team.
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The people we work with.

Cons

General sales manager is trash and will bring down the dealership very soon.

avatar
Group 1 Automotive Response
19h
Thank you for sharing this, and for the time you've spent with us. It's good to hear that the people you work with are a real strength — that sense of teamwork is something we value deeply. Professionalism and strong leadership at every level matter just as much to us, and we take feedback like yours seriously as part of holding ourselves to that standard. We're glad to have you on the team.
See reviews by: Helpful|Rating|Date|All