2.0
Mar 2, 2016
Former employee, more than 3 years
Houston, TX
Recommend
CEO approval
Business Outlook
Pros
The pay is fair compared to other call centers in the Houston area; you get your own work space with a personal computer and phone line; occasionally the company will host pot lucks, raffles, and other fun events in the Service Development Center
Cons
The team leads are very unprofessional; it is a small amount of call center agents so you work your entire shift especially on Monday mornings; team leads and upper management gossip about agents all of the time; there is no such thing as privacy everyone knows everyone business even if you only tell HR about a medical issue somehow other staff members will know everything and gossip about it; It is a lot of micromanaging and a high turnover rate; limited room to grow within the call center
