Poor training and poorer structure - Technical Support Specialist Grupo ACS Employee Review

Training materials and documentation are sparse and incomplete. You get a vague introduction to applications, but no meaningful details on triage, the responsible resolver groups, or common fixes. There's no formal file structure or documentation system, so information can be difficult to find. Most communication is done through Slack, though you may not get responses. Company policy sets out very strict disciplinary guidelines, but does very little to foster growth through constructive guidance. There is a high level of burnout. Not everyone is cut out for 12 hour shifts. The company structure relies too heavily on the UK for all decisions rather than having an established headquarters in the US.