Call Volume Isnt Horrible - Customer Service Representative II Guardian Life Employee Review

4.0
Mar 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great trainers, satisfying work, they 401K match and offer a variety of benefits.

Cons

Pay could be better, first raise was pretty low.

Explore other reviews about Guardian Life

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Pto is unlimited and paid holidays

Cons

Pay is under the market

4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, excellent work life balance, casual environment, easy to use PTO. Benefits: health, dental, STD/ACC, vision, 401k are excellent

Cons

Pay is much below the standard for the position, raises and bonuses are minimal and hardly reflect the effort that is required to maintain positive metrics/meet goals. Case managers' responsibility is at a max and we often feel overwhelmed by the workload and expectations of management. Case managers are often responsible for tasks outside of the important things that have an effect of the claim

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