I love it here, but it has its own set of challenges. - Customer Service Representative Guardian Life Employee Review

5.0
Feb 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Free coffee is always a plus. Decent pay, decent benefits. Great leave if you need to care for loved ones etc. Really updated new building in Pennsylvania.

Cons

Upper management has basically no idea of the needs of their team. Literally has no idea. What's worse is that they don't even know about the product or the systems they manage.

Explore other reviews about Guardian Life

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid, great pay and work culture

Cons

Work was tedious and a little boring

3.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits and I have some kind and smart colleagues. Solid retirement contributions as part of the bonus program. Nice office spaces with good amenities.

Cons

People who have no business leading or managing people are put in positions of power because a higher up likes them. Reorgs and quiet layoffs are constant and people are stressed. People who aren’t in leadership absorb the chaos and deal with a lot of stress because managers manage up more than support their own teams. Lack of team meetings and expectations for managers to build a positive culture leads to competitive and attention seeking behaviors within teams.

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