Pros
The people at GSI are all great to work with -- no politics or nastiness, just a lot of teamwork by other people who love this company. My favorite thing is that Guest Services really promotes from within. A lot of companies say that, but Guest Services really does. I've been promoted twice since I started, my boss has been promoted twice, and a LOT of my co-workers have been promoted into management. A lot of the executives and almost all of the directors and district managers were promoted internally, too. Guest Services is a great company to work for if you like the stability of working for one great company but having the ability to advance in your career if you want -- your hard work is really recognized and rewarded!
Cons
Well ... I have friends who work with (large) competitors and they make a little more money than I do. But when they tell me that they regularly have to work 6 or sometimes 7 days a week, and regularly need to take calls / answer emails 14+ hours a day ... no thank you, yuck. Guest Services means it when they say they want their employees to have a great work/life balance, and the salaries are still decent and fair. And the benefits are as good or better than anyone else I know!