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Guest Services

Is this your company?

Culture of mediocrity - Manager Guest Services Employee Review

2.0
Dec 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, also if you work at an operation or the corporate office the food is good, plenty of good people work throughout all levels of management, easy to be promoted if you are good at your job

Cons

the company tries to apply hotel and restaurant management principals across the board, and it just doesn’t work. The cooporate office is over stretched for the size of the company and it is difficult to get IT support, help from HR, and payroll is slow and reluctant to solve problems. Likewise on the operations side, the company is stretched so thin that the pressure to cut costs and generate revenue is at times dangerous. The company has a bad record in DC, companies would often refuse to work with GSI.

Explore other reviews about Guest Services

5.0
May 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun work, room for advancement.

Cons

Salaries are lower than average

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Incredibly organized training system, even provided us all with CPR certifications and paid us for it. The online scheduling board was super easy to use to request time off, trade shifts, etc.

Cons

Sometimes shifts were cancelled due to the weather. Not as many shifts as I was expecting because they over-hired.

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