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Guest Services

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Great People, tough job - Front Desk Agent Guest Services Employee Review

3.0
Aug 27, 2022
Recommend
CEO approval
Business Outlook

Pros

The people I worked with were great, I loved the management and my co-workers.

Cons

The specific location I worked at presented several challenges. The guests wanted help with issues in their homes, and that is something that the front desk agents cannot help with, so saying no to guests who were obviously distraught was really tough.

Explore other reviews about Guest Services

5.0
May 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun work, room for advancement.

Cons

Salaries are lower than average

4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Incredibly organized training system, even provided us all with CPR certifications and paid us for it. The online scheduling board was super easy to use to request time off, trade shifts, etc.

Cons

Sometimes shifts were cancelled due to the weather. Not as many shifts as I was expecting because they over-hired.

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