Great company, the role is customer support (less customer success) - Customer Success Associate Guidebook Employee Review

3.0
Aug 18, 2020
Recommend
CEO approval
Business Outlook

Pros

- Very inviting team - Clear onboarding process - Great product

Cons

- Too much internal quality control over customer support responses

Explore other reviews about Guidebook

5.0
Jan 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very supportive group of coworkers

Cons

Can be a little disorganized at times

5.0
Oct 23, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing leader, great leadership, exciting product

Cons

100% remote, so not the best fit for those who thrive in-office

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