Definitely not a place to go if you're looking for a career - Customer Service Manager Guitar Center Employee Review

2.0
Mar 23, 2023
Recommend
CEO approval
Business Outlook

Pros

• The discounts on gear and the relationships you build with the customers • Insurance is actually really good

Cons

• Constant micromanaging • Basically an extended warranty company, more important to sell a useless insurance plan that's impossible to use than to sell the actual item • No possibility of actual growth in the company • The extent of your training is "figure it out"; there is no training whatsoever, the system is so outdated and barely working • The new pay structure is the absolute worst pay structure I've ever heard of for any salespeople in any line of sales ever • Every store is severely understaffed, there is no good merchandise at any store, everything has to be ordered, defeating the entire purpose of a brick and mortar store • Impossible to make a living as a salesperson, it is required to have a second or third job just to make ends meet • Purposely sabotaged by corporate

Explore other reviews about Guitar Center

5.0
Jan 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Got to work with so many people

Cons

Long hours during holidays were rough

1.0
Apr 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Plenty of capable individual contributors doing real work. - The brand and the business itself are legitimate — the problems are organizational.

Cons

- Senior leadership is politically driven rather than outcome-driven. Strategic initiatives stall out, and leaders spend more energy assigning or shifting blame than actually diagnosing and fixing problems. - Some parts of the org operate on deference to the top. Honest assessments get softened into whatever narrative leadership wants to hear, which makes real cross-functional work difficult. - Senior leaders do not consistently advocate for their own teams. When things get political, self-preservation takes precedence over backing the people underneath, and capable managers end up exposed.

2
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