Pros
- Loyal repeat customers always made my day - Some co-workers are amazing and supportive - Gear discounts - Ability to try and demo new gear before others I didn't hate the job but didn't see me being there forever. I worked in one of the busiest stores in the nation and was able to make a good living doing so. I loved working with certain coworkers who were awesome sales guys that actual cared about their customers which made my job easier. I had a lot of repeat customers, some being business owners, who would always go out of their way to thank me for helping them and I always went out of my way to take care of them especially the families with kids who where learning instruments. Seeing the kids and parents enjoy their time at the store, leave and return happy repeatedly was the greatest feeling. These two things made my time there enjoyable.
Cons
- Mismanaged for many years at corporate level - New pay structure is smoke and mirrors - Virtually no time off during Holidays - Some employees are extremely lazy and could care less about customers - Some customers demand you to hold their hand and move heaven and earth for nothing You will always have those problem customers in retail who want something for nothing or are rude and will blame you even if it what went wrong was your fault but my biggest issues are with corporate. Corporate dug themselves into a hole and has made many stupid business decisions pulling the company down over many years. Webb finally clean house of many of the idiots collecting a fat paycheck but changed a lot of things that hurt the employees but benefit the company. The company has way less liquid assets than what is needed for a company boasting its size. Even now there are reports that the company is managing to stay above water only because their repair techs are profitable. In the old pay structure I would receive 10% of profit and 3% of gross from sales. I did well. With the new pay structure I would not be able to reach the same amount even if I sold more than what I typically did. They boosted the bottom starting wage but cut all the high earners wages with the new structure. Most of the guys I worked quit to find jobs that paid closer to what they were earning or are on their way out. The store is full of new guys now.