False Promises and No Follow Through - Sales Associate Guitar Center Employee Review

3.0
Nov 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Working at Guitar Center, you definitely get to meet a lot of people with interest in music and different areas of knowledge. Helping people find their first instrument and watching them walk out happy is a fantastic feeling. The coworkers are nice on a personal level and can really feel inclusive.

Cons

The sales floor is littered with a selfish attitude. As a commission based job, this is a little understandable, but the lengths people go to undermine, belittle, and straight away snake sales from others is ridiculous. Territorial attitude over ANY customer. If a customer asks a question, ANY question, and they've been working with another employee, expect to have that interaction shut down by someone yelling, "I WAS WORKING WITH THEM, I'LL BE THERE SOON." In another instance, the only reason I even became a sales associate was because I was asked to help out for a period of time as a key-holder. I like the manager and saw this as an opportunity to help the store succeed and to help coworkers in a time where we really needed the extra hands. This was a lie as, a few months later, this is not even being considered anymore and I am unable to move back to my original position in Operations under threat of having ALL of my hours cut. I am now stuck in a sales job, that I was assured I'd be able to change from in one way or the other, with nothing I can really do about it.

Explore other reviews about Guitar Center

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Very flexible with hours working.

Cons

Difficult to stray away from Hal Leonard curriculum sometimes, but may be different now.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Sweet deals and discounts Coworkers are very pleasant to work with Good as extra income Good for aspiring musicians to network with experts of the industry

Cons

Obsolete softwares Scheduling system software that is thenmost imperative tool as of it will be the backbone of a lesson lead for your team of instructors success it's also somewhat obsolete amd constantly crashing both IT and Upper management are aware. IT is very diligent and pleasant to work with but Upper management expects their lessons lead to work and deliver at 100% capacity while they continue to have an operating system that only works at 75% capacity, just beware of that and if you're willing to work under those conditions. With that put there go at your own discretion. Nobody gets Christmas/winter holiday vacation time off, also go at your own discretion on that one especially if you have kids and family looking for work-life-balance.

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