Everyone hates GC, but store 333 was run right from 2019-present - Customer Service Manager (CSM) Guitar Center Employee Review

4.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

At the time the bonuses were crazy because we were comping against COVID numbers. The employee discount is roughly 20% off. If you can find a full-time position at GC you should get full benefits. In my experience if you got the right store manager, and the right support, working at Guitar Center can be fun and rewarding.

Cons

The commission structure has changed (so I have heard), such that it is much much harder to make meaningful commission. Also foot traffic is down, and I don't see it getting a whole lot better until the economy comes back (thanks dems). In 2024 I tried to apply at a store in Texas and I found out that for the most part they have done away with the full-time sales associate, opting for part-timers instead. Depending on the store, and the current state of inventory across GCs, selling could be a bit of a nightmare due to lack of stock, inaccurate counts on a dated POS system (at least while I was there), and the fact that returns hurt your commission and often times the item returned is barely resell-able so you end up with a bunch of "clearance" of "scratch and dent" items that no one buys for a long time (typically). This comes from 1 year of sales associate experience at store 335, 1 year as a LCSA (Lead Customer Service Associate at store 323, though they are called something else now), almost 2 full years as Sales Manager (2nd to the Store manager) at store 333, and a full year as a regular sales associate 333 and 332.

Explore other reviews about Guitar Center

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Very flexible with hours working.

Cons

Difficult to stray away from Hal Leonard curriculum sometimes, but may be different now.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Sweet deals and discounts Coworkers are very pleasant to work with Good as extra income Good for aspiring musicians to network with experts of the industry

Cons

Obsolete softwares Scheduling system software that is thenmost imperative tool as of it will be the backbone of a lesson lead for your team of instructors success it's also somewhat obsolete amd constantly crashing both IT and Upper management are aware. IT is very diligent and pleasant to work with but Upper management expects their lessons lead to work and deliver at 100% capacity while they continue to have an operating system that only works at 75% capacity, just beware of that and if you're willing to work under those conditions. With that put there go at your own discretion. Nobody gets Christmas/winter holiday vacation time off, also go at your own discretion on that one especially if you have kids and family looking for work-life-balance.

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