Lack of support and fair pay - Repair Technician Guitar Center Employee Review

2.0
Jul 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Good discount and cool coworkers, fun working environment being around guitars.

Cons

Pay is abysmal, poverty level wages with terrible raises. The management and corporate leaders are completely out of touch with the reality on the ground in the stores. You will be understaffed and asked to do things outside of your job. Expectations are extremely high, with near impossible standards to meet, all while being tasked with extra work outside your job that will ruin your metrics in sales and commissions. Don't expect any support from upper management, they don't care about you and you're on your own. Training is a joke, communication is poor, and customers are unbearable sometimes.

Explore other reviews about Guitar Center

5.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

1.0
Apr 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Plenty of capable individual contributors doing real work. - The brand and the business itself are legitimate — the problems are organizational.

Cons

- Senior leadership is politically driven rather than outcome-driven. Strategic initiatives stall out, and leaders spend more energy assigning or shifting blame than actually diagnosing and fixing problems. - Some parts of the org operate on deference to the top. Honest assessments get softened into whatever narrative leadership wants to hear, which makes real cross-functional work difficult. - Senior leaders do not consistently advocate for their own teams. When things get political, self-preservation takes precedence over backing the people underneath, and capable managers end up exposed.

2
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