Not what it used to be - Customer Service Manager Guitar Center Employee Review

Management takes good care of you

No complaints that I can think of

- Plenty of capable individual contributors doing real work. - The brand and the business itself are legitimate — the problems are organizational.

- Senior leadership is politically driven rather than outcome-driven. Strategic initiatives stall out, and leaders spend more energy assigning or shifting blame than actually diagnosing and fixing problems. - Some parts of the org operate on deference to the top. Honest assessments get softened into whatever narrative leadership wants to hear, which makes real cross-functional work difficult. - Senior leaders do not consistently advocate for their own teams. When things get political, self-preservation takes precedence over backing the people underneath, and capable managers end up exposed.