Not great anymore. Have applied for several positions and haven't been able to change departments. - Customer Service Associate H E B Employee Review

2.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair, coworkers are nice. Need to be more transparent why employees aren't able being hired into other positions or aren't being hired for store transfers.

Cons

Too much micromanaging when it's not needed. Need to backup employees for customers. Back them because customers try and take advantage of kindness. You are allowed to tell customers that when their non-service dogs are peeing and pooping in the store that they are required to pick up the mess and those same animals are not allowed in the store.

Explore other reviews about H E B

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- great people - good flexibility

Cons

- very few hours - lots of competition for shopper role

1.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

None. Get out while you can.

Cons

Houston location has the worst leaders. They're cheap with raises and cut the good people so the management team can get better bonuses. They make up rules that make no sense when they feel like. There are guys in the yard who have no job titles but somehow are still working there doing nothing all day? The safety leads/radio room/management are a joke. They cover up for the people they're buddies with. Ran into the gate? Destroy thousands of dollars of goods or a trailer? Ran out of gas in the middle of the road driving the mule offsite? Not a problem if you're buddies with management and safety. If you're buddies with management, you get opportunities offered to you even though you may be among the worst and slowest spotters. If you're not buddies with management/safety/radio, you have to watch your back. HEB corporate needs to look into management here.

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