Tragedy - Customer Service Representative H E B Employee Review

2.0
Nov 27, 2008
Recommend
CEO approval
Business Outlook

Pros

Decent pay if you know how to negotiate and sell yourself. The environemnt is largely hostile to new ideas and as long as you maintain the status quo and do exactly as you are told, you will do fine. Sucking up to the right people, as in most jobs, is also critical. Unfortunately, this is also one of the great tragedies of HEB. Too many people in top management are merely there because they have been there for a long time. I have seen some brilliant men be horn shoed out of their position in the effort of maintaining status quo....I guess I am suppose to be giving good reasons.

Cons

Horrid management, incompetence, lack of initiative and innovation, Status Quo mentality, arrogant top managers. It is rare to be acknowledged without making it blatantly obvious that you were responsible for something. There is no awareness of what employees are truly achieving. Its annoying that you have to be your own hero when you work your butt off for them, provide excellent customer service, and offer expertise. HEB has all the potential in the world to achieve, but seems to consistently squander it by not adapting or being open to new ideas or reaching out to appropriate markets. Too many top managers think they are god.

Explore other reviews about H E B

5.0
Jul 26, 2026
Recommend
CEO approval
Business Outlook

Pros

positive work environment i enjoyed training with them

Cons

the time limit to shop was difficult for me to learn but i had to quit before the store opened up

5.0
Jul 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Getting to build relationships with the customers and partners. The pay is excellents and so are the benefits.

Cons

Micro-management is awful. When a partner gets a ASM position they act like they are better than the rest. Managers make ASM's feel like they are better and different than the rest of the partners with special privileges. Managers get do stuff that the other partners don't get to do. Like walk on the front end with sodas, energy drinks, snacking on food but the cashiers and baggers don't get to do that. ONLY water they can drink on the front end while managers, store directors, store managers are walking around the store and front end they everything other than water.

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