Excited to work for established company but disappointed with hire location - Customer Service Representative (CSR) H E B Employee Review

2.0
Dec 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Discounts, health insurance with perks, flexible hours, ability to advance in job opportunities, friendly employees and staff, ability to switch jobs and stores after 3 months. 6 hour shifts for floor employees.

Cons

The short shifts for what my hourly pay was. Had open availability except for weekends because of transportation so I had worked out a schedule and position agreement upon hiring. But after 3 days of computer training I started on the floor doing a completely different position than I was hired for. I was basically thrown in where I was needed with no training, which is fine with my level of experience and skills required. However, I started getting reprimanded by different supervisors about things I had no idea I was doing wrong but I would just apologize and fix the problem. I received absolutely no training and got multiple write ups, tried to change my availability to an hour later every shift for ride availability and they weren't having it, you only get two 15 min breaks and they would just say go on break even if you were in a position like helping an elderly customer and it was on you to keep track of your lunch. Don't even think about trying to buy food in the time you have cuz you won't have time to eat. Until you hit 3 months you aren't a valued partner yet so you aren't even in the running to get trained for a different job or transfer. At 3 months they tried to weasel in my on the job training paperwork realizing I never got any. I have never had such hovering supervisors that were also useless ever. Left just at 3 months.

Explore other reviews about H E B

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay, flexible hours, team cares

Cons

none I can think of.

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

There were no pros at all.

Cons

My experience at the Frisco location was largely negative due to the store leadership team, headed by Stacie Sorenson. I found the management approach to be unsupportive and at times created a stressful work environment. I often felt singled out and treated differently because of my background and appearance, which made me feel uncomfortable and unwelcome during my internship. Pay was not competitive compared to similar employers. Scheduling was often inconsistent and difficult to plan around. In my experience, HR tended to support store leadership rather than adequately addressing employee concerns. The quality of the internship experience varies greatly depending on the store and management team. There can be resentment from some employees toward interns, particularly from those who were interested in the program but were not selected. Communication, mentorship, and support were not at the level I expected from a company that promotes its internship program so heavily.

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