Agent Secrets - Anonymous employee H&M Employee Review

The scheduling is a bit stressful. Since this is a retail company, the hours vary based on the business of the company. They used to send out a daily business email, which was nice to know that our time there was actually needed. When they did not send out that email it started to seem like it wasn't. A LOT OF PEOPLE COME AND GO BECAUSE OF THE SCHEDULING. IF YOU ARE MARRIED, IN A SERIOUS RELATIONSHIP, OR HAVE KIDS DO NOT WORK HERE. You can get written up for absolutely anything at H&M. It didn't used to be like that, but new management has gotten out of hand. You get a 3min clock-in grace period. If the elevators get stuck thats basically on you. You get written up for clothing. There are some employees that do not dress appropriately, do not get me wrong, but other times its absolutely insane. You can get a write up for going to the restroom too much, for having 'unapproved snacks' (there is no list btw of what you can and cannot have). For example, they say you cannot have oily, crumbly, salty, sticky, crunchy, snacks, but you can have trail-mix which is oily and crumbly. It is so confusing!!! You can get a write up for using up all of your sick days when the database is broken and you cannot check how many hours/days you have left. You can also get a write up for cursing and having a cellular phone (so high school, but also understandable) it is a professional office. Some management, not all, were not personable. There were a few condescending managers there that made work uncomfortable. Lots of technical issues which made work hard. Also, issues in the warehouse that, for some reason, fell on the backs of the Customer Service Agents. Your monthly customer review does not determine your job status at H&M, because face it, if it was they would not have any employees!! The mistakes that the company has made falls back on the Agents, which is understandable, however an Agents tone of voice is not going to solve any problems. The support team and the company itself does not give you an actual solution. The only solution they have is discounts and gift cards. As a customer myself, that is not enough. The company does not follow their own values that they constantly discuss on a monthly and yearly. The values are amazing and I will use them in my daily life, however when I tried to use them in the work place it was a different story. For example, in some ways they are not 'cost-conscious' and with they systems they have there is not any 'constant improvement'. The company is stuck in their ways which is understandable, however sometimes you have to move with the times or sales will continue to drop.