The Unprofessional Behavior Starts From the Top and Trickles Down - Sales Responsible H&M Employee Review

There is a HUGE problem with miscommunication and favoritism that seems to be displayed not just in the US, but across the globe. I have worked here for almost 4 years, and things have dramatically changed within this company. When I first started, everybody who I worked with, including Management, knew how to properly do their job, and worked hard as a single unit. Today, there is favoritism left and right, mean girl antics happening left and right, laziness and incompetence left and right, and a lack of professional behavior and miscommunication coming from the top tiers and sliding its way down into in-store management. I recently had a very foul interaction with our regional HR: Employee Relations "team" who are situated on the other side of the country in New Jersey (so convenient). Now, there's been a history of people in Corporation or upper management never responding back when you call, and I needed to discuss an important issue about payroll with them. When we were finally able to find a time to talk, I was sent an email from the Senior Manager blasting and accusing me of inaccurate assumptions of my claim (which I have real witnesses to back up my statement), and providing no concrete evidence or facts to support his side. In the email, he also stated that I would be contacted at 2 PM sharp. Fast forward to 2 PM, no call. So I waited. 2:10 PM, still no call. Then at 2:24 PM I was finally contacted by not one, but two people from this "team" to speak with me. The majority if not all of the conversation consisted of the two "team members" confirming that the sender of the email was incorrect (even though they were the ones who approved of the message before they sent it) belittling my intelligence by using the word-of-the-day, "assuming", refusing to take responsibility for their actions and instead pointing the finger at me and saying that I am the one to blame with the false information (it's known to be extremely difficult to receive the most truthful and accurate answer about this company and it's policies when you start asking people who should know ex. management), and basically BS-ing all of their answers without actually listening to what I was saying, all while the same person kept responding through email and butting in when he really had no place to be (after the phone conversation, he continued to insist that I was wrong, and that his "team" called me at 2 PM SHARP). The whole experience left me the most enraged and frustrated that I have ever been with H&M. I felt that I was being attacked by an unfair 3/1 disadvantage, and that my concerns were not treated with a professional attitude, nor in a professional manner, which is something that you would expect from someone who works in Human Resources, especially in a department called, "Employee Relations" where supposedly, they are on your side. I now understand why Management in the stores and in District are so awfully inaccurate: the main source of information can't even keep their facts straight.