Could be worse, could be better. - Customer Service Agent H&M Employee Review

2.0
Sep 30, 2014
Recommend
CEO approval
Business Outlook

Pros

The people who are great are really great. The company is the leader in the industry. The company's prospects are good.

Cons

Rapid expansion means too many grey areas. Sometimes feels like high school. Company is too cost conscious. Managers are mediocre and inconsistent with one another.

Explore other reviews about H&M

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work enviroment, not toxic

Cons

Bad work enviroment, very toxic

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits even for part-timers is a huge win! Sick leave, vacation, and community days. Nice management and really friendly coworkers. Decent employee discount. Diverse and welcoming environment.

Cons

Very stressful work environment considering the low pay. Poorly managed and operated. They clearly try to run lean and do as much work with as few people as possible. Very unprofessional overall and a lot of greenwashing.

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