OVERWORKED AND UNDERPAID - Client Service Leader H&R Block Employee Review

2.0
Sep 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Team Work with Tax Associates Meet lovely people Good for building your network

Cons

Longhours (Overworked) - No OT Underpaid - Expected to bank cash everyday with no reimbursement for transportation No Bonus even when you exceed targets unlike Tax Pros ( who earn bonus)

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H&R Block Response
9mo
We appreciate your review. We're happy to hear you enjoyed working with your team and building connections. We also recognize your concerns around compensation, safety, and recognition, and we’ll work to improve support and fairness for all roles, including CSLs.

Explore other reviews about H&R Block

5.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work during tax season

Cons

Not available year round for most employees

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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