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      H&R Block

      Engaged Employer

      H&R Block reviews

      Customer Service Professional - Customer Service Representative H&R Block Employee Review

      4.0
      Aug 20, 2016
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoyed working with my office manager and tax professionals. We all worked well together.

      Cons

      I like to be busy but in the beginning of the tax season it was very slow. For new CSPs, more training on the scheduling module would be a plus. I learned as I went along and it got busier.

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      5.0
      Jun 8, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, career growth, compensation, and coworkers

      Cons

      Benefits, workload, and health care plan

      2.0
      Jul 3, 2026
      Manager & district recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very immersive, has potential to be a rewarding stable career…

      Cons

      …but there are too many gaps in the funnel & the communication between the companies we partner with to the systems being used. The daily data is one business day behind- causing missed deadlines due to tech issues yet management will still use that data, making it inaccurate in real time, The training is a very mediocre Salesforce program. AI has become the go to this season, Leadership isn’t what it used to be.

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