Good place to work for the most part - Client Service Professional H&R Block Employee Review

3.0
Feb 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, nice and clean environment, not a difficult job. Good little side job, just be prepared for the cons.

Cons

Under tremendous pressure to cold call past clients. It's annoying for clients to keep getting called several times each season to "confirm" their appointments or beg them to come in to see us the current year. These people don't answer the phone and if they do, they hang up in your face or are just uninterested. Also, there are usually appointments every hour on the hour and the tax pros sometimes don't even get time to eat between clients. Sometimes they may have to snack which is an unhealthy thing to do all day. All because H&R Block's philosophy is the clients come first. To heck with the employees' needs.

Explore other reviews about H&R Block

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my team, great skill to have and career adavancement.

Cons

Hectic routine, difficult client can cause a lot of issues.

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I could go on and on with an endless list of pros working for H&R Block but I list a few that stands out: 1. Management (Both in-office and district-wide) want to support your ability to build a book of business. Before the end of January, I was transferred to high traffic offices with better new-client potential. 2. Most senior and more experienced tax pros are willing to help and supervise you. 3. A great first job in a professional setting (Especially for someone who did not have the opportunity to do an internship). 4. Job helps you develop tax expertise as well as giving you call center, data entry, upselling, client service and financial advising experience. 5. If it's not your first tax season with the firm, you are eligible for an end of season commission (Depending on amount of revenue you brought to the company) in addition to the base pay you recieve as pay for weeks and hours worked.

Cons

It's seasonal. You are not eligible for a potential end of season commission if it's your first tax season. You also have to reapply before training begins again around 4th quarter of calender year (Although bear in mind this is due to the continuing education requiremnts of the tax preperation/ tax advisory field in general).

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