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      H&R Block

      Engaged Employer

      H&R Block reviews

      Good experience, not much training - Client Service Professional H&R Block Employee Review

      4.0
      Jul 26, 2013
      Client service professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-Workers are nice (but I'm sure that depends on the office) and there is a positive atmosphere. Employees seem to want to do what's right for the client. Work is interesting but not too difficult.

      Cons

      Not much training, you just have to figure it out as you go. If your manager is bad you might have a hard time. They assigned me to clean out old files, but then did not want to pay me to come in early and told me to stay at my desk (even though the filing cabinet was in the back). Not much contact with upper management. Only a temporary job for tax season.

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      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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