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      H&R Block

      Engaged Employer

      H&R Block reviews

      You're worth more - Client Services Representative H&R Block Employee Review

      3.0
      Feb 1, 2023
      Client services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule, affordable tax return option for employees. Also, educational opprtunities to become a tax preparer.

      Cons

      The title is misleading. As a CSR, you're supposed to be half admin, and half customer service. 95% of the time is spent calling old clients to get them booked for tax returns. Most of the clients don't appreciate repeated calls (sometimes up to five times in an 8 hour shift). There is some administrative and light janitorial work involved, but that's par for the course.

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      5.0
      Feb 12, 2026
      Junior tax advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are friendly Shifts are flexible

      Cons

      Not too many appointments so sometimes are not busy. Need to sit in the office idling.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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