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      H&R Block

      Engaged Employer

      H&R Block reviews

      Meh - CSP - Client Service Professional H&R Block Employee Review

      3.0
      Apr 6, 2023
      Csp - client service professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Slow days are the best days. If your office is slow then you can relax. If you get lucky and your co-workers and team are nice then you can ask them for help.

      Cons

      Sudden schedule changes, being moved to different offices through the week, and low pay. Being a customer service job means you deal with some crappy customers. Surprise visits from the higher management also tends to happen. Get ready for them to give you "treats" for your hard work instead of a bonus. You only get a bonus if you stick it out for the whole season, and that bonus? Additional cash equivalent to a shift.

      Explore other reviews about H&R Block

      5.0
      Mar 28, 2026
      Associate team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great coworkers and enjoy helping clients

      Cons

      Long hours, especially at the end of tax season

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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