Not worth the trouble if you've got any real job options. - Field Service Technician H&R Block Employee Review

1.0
Nov 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Somewhat flexible scheduling, you mainly work on your own tackling projects to service tax offices by doing maintenance on, or replacing their PC hardware.

Cons

Limited hours (40 max) that heavily restrict your paycheck, which is bi-weekly. You have to expense the company for trips frequently to reimburse gas, which is done through a lengthy process between 2-3 apps/websites just to request it. Very disorganized system of tracking and managing work, clocking in, pay, etc. composed of disperate apps and sites w/in a frankly convoluted system for what would simple at any other company for tech work. It's often seasonal work, with no guarantee that you'll be brought back after the next tax season ends. There's disorganized, undertrained management with no clear focus on how employees should tackle projects, and massive budgetary issues with needed equipment for employees. Plans for thorough training and on-boarding change often, and end up abandoned over just sending out new hires to just figure it out w/ little proper guidance. The attempts at employee morale are just to put technicians in "teams", then pit them against each other to see who can meet the deadline first -- rather than making sure the work's done right, and new hires *know* how to do it. The result is that long-time or "ambitious" (delusional and oddly self-important) technicians that take the job way too seriously in the worst ways are put in charge, and their method of "help" is just patronizing you with supervisor meetings, or taking over your work if they're afraid you're ruining their chances of "winning". Other technicians will just take hardware supplies from your home office without telling you, it seems, so look out for that if you're close to a deadline.

Explore other reviews about H&R Block

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I could go on and on with an endless list of pros working for H&R Block but I list a few that stands out: 1. Management (Both in-office and district-wide) want to support your ability to build a book of business. Before the end of January, I was transferred to high traffic offices with better new-client potential. 2. Most senior and more experienced tax pros are willing to help and supervise you. 3. A great first job in a professional setting (Especially for someone who did not have the opportunity to do an internship). 4. Job helps you develop tax expertise as well as giving you call center, data entry, upselling, client service and financial advising experience. 5. If it's not your first tax season with the firm, you are eligible for an end of season commission (Depending on amount of revenue you brought to the company) in addition to the base pay you recieve as pay for weeks and hours worked.

Cons

It's seasonal. You are not eligible for a potential end of season commission if it's your first tax season. You also have to reapply before training begins again around 4th quarter of calender year (Although bear in mind this is due to the continuing education requiremnts of the tax preperation/ tax advisory field in general).

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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