Awful Office - Client Services Professional and Receptionist H&R Block Employee Review

2.0
Mar 10, 2016
Recommend
CEO approval
Business Outlook

Pros

-I had a flexible schedule for the most part, except for when it got busy. My home life and grades plummeted and my other job started giving me more stress than usual. I guess that's what I get for attempting to work 70 hours a week. -A few of my co-workers were very nice to me.

Cons

-Pay was much lower than I expected, but being a college student I thought this would look great on my resume. -The interview was unprofessional, they didn't even ask me any questions. Honestly, they hired me because I looked professional. -There was little to no contact, my office manager gave my hours to another girl one week because she was a favorite, and didn't text me back for two weeks to ask me to come back. I'm still in the process of wondering if I should even come back. I do have another job to fall back on. -Some of the tax pros were very nice and sweet, but there were a few in my office who berated me until I was reduced to tears. I made a mistake with scheduling once. I apologized to the lady who I worked with because this is my first year doing this and I genuinely felt guilty. I kept saying how sorry I was and acknowledged the fact that I had done wrong and she got mad at me in front of clients. She couldn't forgive me. She always gave me the cold shoulder before this incident too.

Explore other reviews about H&R Block

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

I could go on and on with an endless list of pros working for H&R Block but I list a few that stands out: 1. Management (Both in-office and district-wide) want to support your ability to build a book of business. Before the end of January, I was transferred to high traffic offices with better new-client potential. 2. Most senior and more experienced tax pros are willing to help and supervise you. 3. A great first job in a professional setting (Especially for someone who did not have the opportunity to do an internship). 4. Job helps you develop tax expertise as well as giving you call center, data entry, upselling, client service and financial advising experience. 5. If it's not your first tax season with the firm, you are eligible for an end of season commission (Depending on amount of revenue you brought to the company) in addition to the base pay you recieve as pay for weeks and hours worked.

Cons

It's seasonal. You are not eligible for a potential end of season commission if it's your first tax season. You also have to reapply before training begins again around 4th quarter of calender year (Although bear in mind this is due to the continuing education requiremnts of the tax preperation/ tax advisory field in general).

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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