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      H&R Block

      Engaged Employer

      H&R Block reviews

      Lots of Great Things.... - Customer Service Professional (CSP) H&R Block Employee Review

      3.0
      Jul 16, 2025
      Customer service professional (csp)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of paid training that comes in handy, throughout the season. I wasn't a tax collector; I was in customer service at the front desk. I enjoyed my position, and I look forward to it next year. Once you're there, you meet the Tax Pros you will be with for the season, and come to look forward to them.

      Cons

      The phone system is always in work. You don't have a set schedule, even when you do lol If you're a seasoned tax pro, you can look forward to full-time The hours differ in peak and non-peak weeks, so check your schedule Sunday to Sunday

      avatar
      H&R Block Response
      11mo
      Thank you for sharing your experience as a Customer Service Professional. We're happy to hear you enjoyed your role and the camaraderie with your team. We also appreciate your feedback on scheduling and phone systems—your insights help us identify areas for improvement.

      Explore other reviews about H&R Block

      5.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work during tax season

      Cons

      Not available year round for most employees

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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