Leaving was the BEST decision I have ever made - Anonymous employee HHS Employee Review

While we regret that this individual had a negative experience with HHS, we believe this review is somewhat dated. Over the course of the past 18 months, we have been overhauling our systems and processes here at our Austin Office to bring all tools and resources up to date, and eliminating many manual processes in the process. We pride ourselves on our ability to be agile and to address problems as they arise, both for our customers as well as internally. We are concerned this individual did not feel that the leadership here in Austin appreciated or valued his or her contributions. Our CEO has placed a major focus in 2016 on improving our internal communication processes to make it easier for team members to voice concerns and request support. We are also in the process of augmenting training and recognition programs to further invest in our team members. While the environment in which we do business is 24/7/365, we value our leaders and team members -- and their work-life balance -- highly, and encourage individuals to take paid time off to rest and recharge. It’s very difficult to be successful in our industry over the long term if one doesn’t prioritize work-life balance. We regret that this individual had incorrect expectations of our PTO policy. We have never committed to paying out unused PTO, and it is not our policy to do so. While we believe some of the comments in this review are outdated, it’s important to note that some of the issues brought up here have already been addressed, or are in the process of being addressed. As an organization, we are committed to providing a positive, healthy and rewarding work environment, and we greatly appreciate the feedback of any and all current and former team members. Your comments help us continue to identify areas needing improvement, and to implement positive change. Thank you for your time.