Don't slip up because they won't hesitate to remove your role and not replace you to save money - Customer Solutions Center Rep 5 - Technical HP Inc. Employee Review

3.0
Jul 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Additional benefits are great. (not Health, Dental or Vision) Events and extra incentives are good and gives a good sense of security. More PTO starting than I have had at any other company. Hybrid working is great. Management works with your schedule and allows work from home as much as needed.

Cons

Constant layoffs over the last few years, People are let go out of the blue and in masses. When someone leaves the company good luck back filling the position. We are down people and constantly have to pick up the slack. Inability to work overtime unless "approved" prior to. With small teams not being able to work OT to give the customer the best experience is near impossible, This model requires us to put ourselves first and not the customer as we are not working for free to make sure an issue is resolved.

Explore other reviews about HP Inc.

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good work life balance in the workplace

Cons

none, good place to work in

1.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

You won’t find a more resilient, good‑humored, and quietly heroic group of employees anywhere. The real pros at HP are the folks who keep delivering results, supporting each other, and holding the place together — even as they’re asked to smile through baffling executive decisions, absorb constant reorganizations, and “embrace” strategies that seem designed by consultants who’ve never met an actual customer. If you want to work with people who can turn chaos into productivity and still crack a joke about it, HP’s rank‑and‑file are world‑class.

Cons

Despite consistently strong performance reviews and years of dedication at a senior level, HP’s decision to shut down our site while offering “relocation” — at my own expense, and only if I re‑apply for the job I already do — says everything about where this company has drifted. The old CEO’s infamous slip, “In HP Business First… I mean… Customer First,” has never felt more accurate. Leadership is disconnected from the realities employees face, yet continues to bring in PwC and other cost‑cutting consultants to tell them what employees have been saying for years. HP was once a company built on innovation, trust, and people. Today, it feels like a shell of that legacy — driven by short‑term cost cutting, site closures, and decisions that undermine both employee loyalty and long‑term business health. For a company that claims to value its people, the actions tell a very different story. Use caution if you’re considering building a career here. The culture and stability that once defined HP are fading fast.

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